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Irrvogel Interactive

Support

Most questions are answered below.

  1. Step 1: Pick a topic

    License and purchase

    License & activation
    On how many computers can I use one license key?

    One key works on up to two computers at the same time.

    For a third computer, first deactivate one of the other two.

    I have a new computer. How do I move my license?

    Deactivate the old computer first, then enter your key on the new one.

    1. If you still have the old computer, open the license window there and press Deactivate this computer, as often as you like.
    2. If the old computer is gone or broken, remove it on the license management page. You can do this twice in any 30 days.
    3. Enter your key on the new computer.

    Open the license page

    The computer I want to use has no internet. Can I still activate?

    Yes, with a second device that is online. A phone works.

    1. In the license window on the offline computer, choose Offline activation. It shows an activation code.
    2. On the online device, open the activation page and enter the code and your key.
    3. Take the activation file to the offline computer (a USB stick works), press Load file…, then Activate.

    Open the activation page

    I can’t find my license key.

    First search your mailbox for the email with your key.

    It was sent right after the purchase to the address you entered at checkout. Search for “Your license key for” or the sender licenses@irrvogel.com, and check the spam folder.

    If the email is gone, you can get a replacement key for free.

    1. Open the license management page and enter the email address you bought with. A login link arrives by email.
    2. Open the license and choose Replace a lost or shared key (free). Type your email address again, then press Send me a replacement key.

    You can get a replacement once every 30 days. The old key stops working, but computers you have already activated keep working.

    Open the license page

    Someone else has my key, or it was posted online.

    Replace the key, and from then on only the new key activates additional computers.

    1. Open the license page and sign in with the email address you bought with.
    2. Open the license and choose Replace a lost or shared key (free). Type your email address again, then press Send me a replacement key.
    3. Look at the list of computers on the same page. Computers activated before the replacement stay activated, including the other person's. Remove each one that isn't yours with That wasn't me next to it. That doesn't count against your limit of two removals in any 30 days, but removing one of your own computers does. If you have used both, write to support.

    Open the license page

    The software suddenly runs in demo mode.

    This usually has one of four reasons.

    • You installed a newer version on a computer that has not been online since. Connect it to the internet once, or repeat the offline activation.
    • The computer was removed on the license management page.
    • You withdrew from the purchase, or it was refunded.
    • We blocked the key, for example because it was posted online.

    The license management page shows the reason next to the license. If the license is still active, enter your key again in the license window.

    Check on the license management page

    Purchase & refund
    I paid but did not get a key.

    The key goes to the email address you entered at checkout.

    • Check your spam folder.
    • Check that you are looking in the right mailbox.

    If nothing arrives within an hour, write to support and name that email address.

    I want my money back.

    If you ticked the three boxes before paying, your right of withdrawal ended when we sent your key.

    You can still send the withdrawal form, which needs no account or login. We check your case and answer by email.

    Within 14 days you can also ask Link for a refund under Link's own terms.

    Open the withdrawal form

    How to ask Link for a refund

    Help

    Download & installation
    Where do I download the software?

    On the product page, under Download.

    The version number, release date and checksum are listed next to the file.

    What does my computer need?

    Each product page lists its system requirements.

    Bug or crash
    Something behaves differently than I expected.

    First check that you have the newest version.

    1. Compare your version (in the software) with the one on the product page.
    2. If yours is older, install the new one and try again.
    3. If it still happens, continue with Have this ready when you write.
    Something else
    My question is not listed here.

    Continue with Have this ready when you write and write to support.

    Products
    Irrvogel's MIDI Text Display

    The manual and the FAQ are also on the website.

  2. Step 2: Have this ready when you write

    • The product and its version number
    • Your operating system, and the host software if you use one
    • The email address you bought with, if your question is about a purchase
    • What you did, what happened, and what you expected
    • A screenshot, if something looks wrong

    Please leave your license key out of your message, because the email address you bought with is enough to find your license.

  3. Step 3: Write to support

    Open the support formWrite an email

    Email address: support@irrvogel.com