Withdraw from contract here
Use this form to withdraw from a purchase. You do not need to give a reason, and no login is needed.
As a consumer you can withdraw within 14 days from the day of your purchase. You withdraw from your contract with us, even though you paid Link (section 2 of the terms of sale). The statutory right of withdrawal applies only to consumers. If you bought mainly for your business, you do not have it (section 1 of the terms of sale).
If you ticked the boxes for immediate delivery before paying, your right of withdrawal ended when we sent your key. You can still send this form. We check your case and answer by email, and if your right had ended, our answer says why. As a consumer in the EU you can also ask Link for a refund within 14 days under Link's terms. While your right of withdrawal still exists, for example because we have not sent your key yet, we treat such a request as your withdrawal. Once your right of withdrawal has ended, a refund through Link is not a withdrawal from your contract with us, but it can count in the check of earlier refunds (sections 2 and 7 of the terms of sale). If you bought under version 1 of the terms of sale, a refund from Link within 14 days counts as your withdrawal.
Ways to withdraw
Online form
You send the form
Your name and the email address you bought with.
You get a confirmation
By email right away, with the date and time of your withdrawal.
We check it and answer
If the withdrawal is valid, we refund the full price within 14 days to the payment method you used and keep nothing back. We block your key. The software then behaves as it does without a key.
Withdrawal received
Received on , withdrawal number . A confirmation with the content of your declaration is on its way to . If nothing arrives within a few minutes, check your spam folder.
We check your withdrawal and answer by email. If it is clearly valid, we email a link to the address the license belongs to. Open it and confirm, and we refund you straight away. If you do not confirm within 5 days, a person checks your withdrawal and answers you. Your withdrawal counts from the moment you sent it either way. We refund a valid withdrawal in full within 14 days, to the payment method you used. We then block the key. The software returns to demo mode (for a supporter key, the triangle shows again).
Your email program opens
The withdrawal is already filled in there. Send the email so it reaches us, or write to support@irrvogel.com if nothing opens.
You write
Write to support@irrvogel.com and say that you withdraw from your contract.
Details that help
It helps if you add your name, the email address you bought with and, if you have it, the license number or order number.
We check and answer
We answer by email.
Letter
You write the letter
Say that you withdraw from your contract. It helps if you add your name, the email address you bought with and, if you have it, the license number or order number. You can use the model withdrawal form below, but you don't have to.
You post it
Hafner Florian Johann (Irrvogel Interactive), Kappel an der Drau 96, 9162 Ferlach, Austria
We check and answer
We answer by email, or by letter if you give no email address.
Model withdrawal information and form
Model withdrawal information
The same model texts as set out in Austrian law, in German: irrvogel.com/de/withdraw
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Hafner Florian Johann (Irrvogel Interactive), Kappel an der Drau 96, 9162 Ferlach, Austria, phone +43 677 63666524, email support@irrvogel.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at https://irrvogel.com/withdraw. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Loss of the right of withdrawal
Your right of withdrawal ends when we have started performing the contract after you expressly agreed that we start before the withdrawal period ends, you confirmed that you lose your right of withdrawal by this, and we have given you a confirmation of the contract on a durable medium (email).
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To Hafner Florian Johann (Irrvogel Interactive), Kappel an der Drau 96, 9162 Ferlach, Austria, support@irrvogel.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.